Window Chimps Connect

We collect personal information that you voluntarily provide when requesting a quote or using our platform. This may include your name, phone number, email address, location, and any other details you submit. We also collect data on how you use the platform, including interactions with our website.

We collect personal information that you voluntarily provide when requesting a quote or using our platform. This may include your name, phone number, email address, location, and any other details you submit. We also collect data on how you use the platform, including interactions with our website.

• Marketing: To send you information about services, promotions, or surveys.

• Customer Service: To respond to inquiries and improve our services.

• Operational Purposes: To analyze how users interact with the platform, improving functionality and service offerings.

By using Window Chimps Connect, you agree that your information may be shared with authorized window cleaning partners for the purpose of providing the services you requested. These partners may use your contact information to reach out to you directly. However, Window Chimps Connect does not sell or share your personal information with third parties for marketing purposes unrelated to our service.

We may contact you via email or SMS for the following reasons:

• To provide requested services

• To offer promotions and updates

• To send surveys and feedback requests You can opt out of receiving marketing emails or SMS messages at any time by following the instructions provided in each communication or by contacting us directly.

We take reasonable measures to protect your personal information. However, no data transmission or storage system is 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of your data.

We use cookies and other tracking technologies to enhance your user experience and analyze usage patterns. You can adjust your browser settings to block or delete cookies, though some features of our platform may not function properly without them.

You have the right to access, update, or delete your personal information at any time. You may also request that we restrict how we use your data for marketing purposes. For any requests, please contact us directly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the last updated date. By continuing to use our platform after any changes, you accept the updated terms.

We retain your personal information in our Customer Relationship Management (CRM) system solely for the purpose of providing our services and improving your experience on Window Chimps Connect. This data may be used for the following purposes:

• Lead tracking: We keep a record of leads generated through our platform to monitor and enhance our services.

• Partner communications: We may reach out to you to gather feedback, confirm the quality of services provided by our partners, and inform you of new or updated window cleaning services available in your area.

• Marketing & Surveys: Your data may be used to improve our offerings, and we may contact you with surveys or offers to ensure we’re meeting your needs and continuously improving our platform.

• CRM purposes: Data is also retained to help us maintain communication with you, to analyze patterns, and to ensure we offer the most relevant services.

Data Retention Period We retain personal information only as long as necessary to fulfill these purposes. You have the right to request that your data be deleted or corrected at any time by contacting us. However, some data may be retained for operational, legal, or compliance purposes, such as auditing, fraud prevention, or compliance with legal obligations.

Opt-Out:

You may opt out of receiving marketing communications at any time by replying "STOP" to SMS or clicking the ‘unsubscribe’ link at the bottom of any email or by contacting us directly.

Data Access and Control:

You have the right to access, update, or request the deletion of your personal information at any time by contacting us at [email protected]

Security of Data:

We take the security of your personal data seriously and implement industry-standard security measures to protect it from unauthorized access, disclosure, or misuse.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[email protected]